Swift and Reliable Renewal Payments – No Deadline Too Tight

The Challenge

A global law firm contacted Sun IP on Friday evening with an urgent request to make a patent renewal payment by Monday. With time quickly running out, Sun IP had to address key challenges:

• The Sun IP team had to conduct data verification, process the renewal payment, and meet the deadline – all within a very short period
• The client was new to Sun IP and not yet set up on our platform, requiring us to complete the entire onboarding process over the weekend

Our Solution

Upon receiving the request, the Sun IP team immediately began the onboarding process, working through the weekend to set up the client’s account and validate all necessary data. We maintained close communication with the client throughout, ensuring that the account setup and data verification was accurate to eliminate any potential issues when making the renewal payment. By Monday, the renewal was successfully paid at no extra cost to the client.

Below is a timeline detailing the journey of this case, from the initial request and our team’s efforts over the weekend to ensure the renewal payment was successfully made.

• Friday, after 5pm: Email with instructions came in
• Saturday, 7am: Case was picked up by one of our account managers and the team kickstarted the process right away
• Sunday: The entire process including onboarding the client, setting up information, data collection and verification was completed
• Monday morning: Renewal payment was made on time with no urgency service fee or additional costs

The Result

The quick response and cohesive teamwork allowed us to complete a typically multi-day setup and payment process in just 48 hours. The client was onboarded to Sun IP’s platform seamlessly and the renewal was paid on time, and errorfree. This high-risk situation was resolved without additional charges, sparing the client any extra financial strain. Thanks to Sun IP’s fast response and thorough approach, the client’s patent remained in force without complications or unexpected fees.

Key Takeaway

At Sun IP, clients aren’t just numbers to us. Whether facing a tight deadline or a routine request, we prioritize every client’s needs with exceptional support, efficient service, and a commitment to cost transparency. In this case, we provided timely assistance without adding financial or administrative burdens, demonstrating that our clients can rely on us for IP renewals, without compromising on quality. With a dedicated and knowledgeable team available around the clock, Sun IP is here to support our clients every step of the way.