From Formatting Review to Filing Success – Going the Extra Mile

The Challenge

Sun IP was approached by a global law firm, with a simple request: to ensure their 52,000-word patent application met Mexico’s filing requirements. While initially tasked with a simple formatting review, the scope of the project expanded as we uncovered critical issues:

• The application, prepared and translated by another provider, contained significant errors, including multiple typographical inaccuracies
• These errors risked rejection or complications during the filing and examination process
• Addressing these issues was outside the original request, requiring clear communication with the client to explain the errors and offer a solution

Our Solution

Upon identifying the errors, the Sun IP team immediately informed the client and outlined the specific issues that could affect the filing. We went beyond the originally agreed upon formatting request and offered to proofread the entire application, ensuring it was accurate, compliant, and error-free. The client appreciated our early intervention and gave us the go-ahead to address the problems. Our expert team thoroughly reviewed the application, corrected the errors and made sure it met all requirements for translation and filing in Mexico, sparing the client additional stress or involvement in the process.

The Result

Sun IP delivered a complete, error-free application that met all local filing standards and requirements, going far beyond the initial scope of the project. The client was very thankful for our attention to detail and our initiative in taking the lead, as we resolved unexpected issues. By immediately catching and correcting errors, we saved the client potential delays, complications during the examination process, and additional costs.

Key Takeaway

At Sun IP, we always prioritize our clients’ success. Our team’s attention to detail ensures that any issues are identified and addressed to prevent complications. In this case, we went above and beyond by resolving pre-existing errors, ensuring a smooth filing process, and delivering exceptional results. Our client-first approach means we don’t just meet expectations – we go beyond what’s expected to give our clients the best results and peace of mind.